Returns & Exchanges
At PrimyHome, we want you to love every piece you bring into your space. If you are not completely satisfied with your purchase, you can return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack the items in their original packaging, ensuring all hardware and assembly instructions are included to prevent damage during transit.
Attach Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your box, covering any previous shipping marks.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; once received at our warehouse, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing